APAC Hardware Support Lead
The APAC Hardware Support Lead will be responsible for the day to day running of the APAC Hardware Support Department, ensuring all SLAs are met and support tickets are kept under control and resolved as required. Someone who can work closely with our customers and be the friendly face of Ovarro to our customers. Training and support will be provided to help you with your knowledge of our products.
You will add impact at Ovarro by;
- Supporting our customers across APAC and providing exceptional customer service across the Ovarro product suite – hardware, software, and firmware
- Monitor and oversee the delivery of all APAC based SLAs
- Project management
- PLC/RTU programming
- Monitor KBA creation
- Client and internal training
- Being the point of contact to assist both local & overseas distributors and integrator's
- Assisting with onside technical solutions
- Maintaining and contributing to the technical content of the Ovarro Helpdesk
- Assisting, when necessary, in the testing of new products, hardware, software, and firmware
- Attend monthly customer support meetings if/where required
- Quarterly reviews of the APAC Support Engineers
Candidates should have;
- Excellent written and spoken English language skills is require as you will be working alongside English speaking colleagues
- Experience in Telemetry/SCADA/PLC will be highly regarded
- Experience in PLC programming
- Experience in Project management an advantage
- An engineering qualification or experience in a technical area; ideally with Industrial Automation, TCP-IP and Serial protocol experience
- A product background will be highly regarded
- Exceptional customer service
- A background in a technical support role
- An availability to travel to support our customers where needed
Ovarro recognise the need for a diverse workforce and we are committed to equal opportunities in employment.
Ovarro employees and candidates who apply to work at Ovarro will be treated fairly and valued equally. All job requirements fit the needs of the business and those who work in it, regardless of age, disability, race, nationality, ethnic or national origin, gender, religion, beliefs, sexual orientation, domestic circumstances, social and employment status, HIV status, gender reassignment, political affiliation or trade union membership.